PUBLIC NOTICE – COVID-19 (UPDATED JANUARY 15)

There is an After Hours Drop Box located just to the right of the front doors of Town Hall.  This After Hours Drop Box can be utilized at any time for cash or cheque payments to the Town.  The After Hours Drop Box is emptied by Town staff every morning.

My Redcliff is an online portal, or Virtual Town Hall, where residents and customers can log in, view bills, statements, tax notices, etc.  Residents and customers are also able to make payments online with a credit card or debit credit card.  Click on the button below to access My Redcliff.  To sign up for online services, have a Town of Redcliff bill handy, click on ‘Sign In’ and then click on ‘Activate your account with us’.  Select a Username, a Password, and enter your email address.  In order to verify that you are a resident, you will be required to enter some personal information.  This information must match your Town of Redcliff bill exactly as it appears on the document.  You will then be emailed a new account confirmation.  If you are unable to sign up, please call the Corporate Services Department at 403-548-3618 or email your request to finance@redcliff.ca.

The Town of Redcliff accepts payments through PaySimply.  PaySimply allows you to make payments online with a credit card if you do not wish to set up a My Redcliff Account, or you are able to (i.e. you are paying for a bill that is not in your name).  To access PaySimply, click the button below and search for “Redcliff”.  You can then select the type of bill you would like to pay (Accounts Receivable, Utilities, Taxes, or Landfill).  All you will need to complete the payment is an email address for a receipt to be sent to, the name as it appears on the invoice, the account number (without the decimal for Utilities), and the amount you wish to pay.

The Town of Redcliff has agreements with all major banks to accept payments through Online/Telephone Banking.  Payments accepted through Online/Telephone Banking are transferred electronically from your bank account.

• Utility Payments: You will need to verify what account you are paying by using the heading “Redcliff (Town) Utilities”, along with your utility account number (without the decimal) which is located on your utility bill.
• Tax Payments: You will need to verify the account you are paying by using the heading “Redcliff (Town) Taxes”, along with your roll number which is found on your combined tax and assessment notice.
• Accounts Receivable Payments: You will need to verify the account you are paying by using the heading “Redcliff (Town) Accounts Receivable”, along with your customer ID number which is located on your invoice.

The Business License Application form can be found by clicking the button below and completed electronically.  Completed forms can be brought to Town Hall, submitted to finance@redcliff.ca, or deposited in the After Hours Drop Box and you will be contacted regarding payment.

The Development Permit Application form can be found by clicking the button below and completed electronically.  Completed forms can be brought to Town Hall, submitted to Planning and Development Officer Brian Stehr at brians@redcliff.ca, or deposited in the After Hours Drop Box and you will be contacted regarding payment.

The Dog License Application form can be found by clicking the button below and completed electronically.  Completed forms can be printed out and brought to Town Hall, or left in the After Hours Drop Box along with a copy of a veterinarian certificate to prove the animal is spayed/neutered (if applicable) and the required payment amount.  A dog tag will be mailed to you.

The Building Permit Application form, Electrical Permit Application form, Gas Permit Application form, and Plumbing Permit Application form can be found by clicking the appropriate button below and completed electronically.  Completed forms can be dropped off at Town Hall, submitted to Planning and Development Officer Brian Stehr at brians@redcliff.ca, or deposited in the After Hours Drop Box and you will be contacted regarding payment.

Property owners can sign on or off for utilities in person at Town Hall, or by downloading the Utility Application form.  Completed forms can be submitted to finance@redcliff.ca.  Once the work order has been completed, you will receive a confirmation email.  Any other work order requests (anything that requires a service call) can be directed to finance@redcliff.ca.

All other licenses, permits, and forms available online can be found be clicking the button below.