Road Maintenance

The Public Works Department is responsible for the winter road maintenance. Their goal is to provide a level of service that will prevent or reduce accident or injury to residents, to reduce the economic losses to the community, and to facilitate the response to emergencies by Police, Fire, and Ambulance services.

Winter road maintenance activities include the application of sand/salt combinations and when driving conditions deteriorate the plowing and removal of snow to selected roadways. The primary goal during any snowstorm is to keep primary and collector streets open and safe for the motoring public. Priority is given to Emergency Routes, School Zones, and the Downtown Commercial Area.

Snow Removal & Street Sanding Policy
Residential Snow Removal Requirements Under Redcliff Street Bylaw 1968/2024 
Under Street Bylaw 1968/2024, property owners and occupants are required to remove snow and ice from public sidewalks adjacent to their property within 24 hours of snowfall or when a hazardous condition forms. Keeping sidewalks clear ensures safe access for pedestrians, children walking to school, and emergency personnel. Street Bylaw 1968/2024 can be viewed here
Helpful Tips:
– Shovel snow from the sidewalk onto your own property, and never onto the street or neighbouring property.
– Clear the full width of the sidewalk down to the surface to prevent slips and falls.
– Keep fire hydrants accessible by clearing snow around them.
– Ensure storm drains remain open to prevent flooding and ice buildup.
– Whenever possible, lend a helping hand to neighbours who may need assistance. 
Non-Compliance:
Failure to remove snow within the required timeframe may result in:
– A Violation Tag being issued, and/or
– The Town completing the work at the property owner’s expense pursuant to the Municipal Government Act.
Please watch out for Town graders and trucks working to clear our roads. 
Let’s work together to ensure our community’s sidewalks remain safe for everyone to use!

Street Sweeping Zone Map 2023

How do I report a burned out streetlight?

Each streetlight has a tag on it with a number. If problems arise with the streetlights or the lights are out, make note of the tag #(s). Contact the City of Medicine Hat Electric Department to report the problem along with the tag #(s)

Where do I report a problem with my road or sidewalk?

To report a problem with your road or sidewalk, please contact the Town at (403) 548-3618.

What is the process for snow removal?

The Municipal Works Department is responsible for the winter road maintenance. Their goal is to provide a level of service that will prevent or reduce accident or injury to residents, to reduce the economic losses to the community, and to facilitate the response to emergencies by Police, Fire, and Ambulance services.

Winter road maintenance activities include application of sand or sand/salt combinations when driving conditions deteriorate; this also includes plowing and removal of snow on selected roadways. The primary goal during any snowstorm is to keep primary and collector streets open and safe for the motoring public. Priority is given to Emergency Routes, School Zones and the Downtown Commercial Area.

For more detailed information please refer to the Town of Redcliff Sanding and Snow Clearing of Streets Procedure No. 020 (2009)